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Refund policy

1. Return or replacement product only meant for damaged product in their original packaging or condition within 7 days after shipment, together with your original receipt OR proof of purchase.

2. If the product received were damaged during delivery process, please contact us as soon as you have received the product.

3. Please take note that, any product cannot be returned or replaced after 7 days of receiving.

4. Refunds will only be issued by cash refund of exact amount of product exchange (same or above the purchase price) if the purchased product is out of stock.

5. Replacement process only begins after we have received and completed evaluating your return product. This process may take 3 to 5 working days after product received.

6. You may contact us directly within 8.30am – 5.30pm (Monday to Friday) except Public Holidays (National or State).

7. You may reach us at: No. 16, Block B, Bukit Raja Business Park, Jalan Keluli 7/109 Seksyen 7, 40000 Shah Alam, Selangor, Malaysia.

8. You can email us at childrenislamiccollection@gmail.com or call us +60133236500 for returning process.

9. We will only process your order once you have successfully placed your order and sent us the payment details via email (childrenislamiccollection@gmail.com)

10. We are not providing you “Cash On Delivery” service and will only send to you by PosLaju National Courier.

11. Please expect to receive your order within 3 – 7 working days for Malaysia delivery only and 3 – 14 days for International delivery.

12. Any order received with payment or the item has been shipped are not able for cancellation.

13. We will process your order only during working days, Monday – Friday (830am – 530pm). We will not deliver or process your order during weekends and Public Holidays.

14. We are unable to speed up processing your order and delivery because we will process it by que.

15. Please take note that shipping rates are differ from each location and weight of ordered product.

16. For further info, you may contact us: +60133236500 and email us at childrenislamiccollection@gmail.com